At many 7-Eleven stores in Japan, customers need to select their payment method on the checkout touchscreen.
After the cashier scans your items, several payment options will appear on the screen. This system may be unfamiliar to international visitors, but the process is simple once you understand the basic steps.
How the Checkout Process Works
- Take your items to the checkout counter
- The cashier scans the product barcodes
- Select your payment method on the touchscreen
- Insert cash or use your card or smartphone
- Collect your change and receipt
The exact process may vary depending on the store and type of register.
Available Payment Methods
| Option on the screen | How to pay |
|---|---|
| Cash（現金） | Insert banknotes and coins into the machine |
| Credit card（クレジットカード） | Tap or insert your card |
| Transportation IC card（交通系電子マネー） | Use Suica, PASMO, ICOCA or another supported card |
| nanaco | Use the Seven & i electronic money service |
| Barcode payment（バーコード決済） | Use PayPay, Rakuten Pay, d Barai or another supported app |
| Other（その他） | Use iD, QUICPay, Apple Pay or another supported service |
Available payment methods may change. Check the official 7-Eleven Japan website for the latest information.
Paying With Cash
Select “Cash” or 現金 on the screen, then insert your banknotes and coins into the machine.
The amount you have inserted will appear on the screen. Once the payment is complete, the machine will return your change and print your receipt.
Remember to collect both before leaving the checkout.
Paying by Credit Card
Select “Credit Card” or クレジットカード on the screen.
If your card supports contactless payment, hold it near the card reader. Otherwise, follow the instructions and insert the card into the payment terminal.
Some foreign-issued cards may not work, so carrying a small amount of cash is recommended.
Paying With Suica or ICOCA
Select “Transportation IC Card” or 交通系電子マネー, then hold your card or smartphone over the reader.
Supported cards include Suica, PASMO and ICOCA.
Make sure you have enough balance before paying.
Paying With a Mobile Payment App
If you are using PayPay, Rakuten Pay or another barcode payment service, select “Barcode Payment” or バーコード決済.
Display the payment barcode on your smartphone and show it to the cashier.
Some international payment services, including WeChat Pay and services supported through Alipay+, may be accepted. However, not every overseas payment app can be used.
What Should You Do If You Need Help?
If you do not know which option to select, ask the cashier:
How do I pay?
You can also say:
Shiharai-kata o oshiete kudasai.
支払い方を教えてください。
This means:
Please show me how to pay.
Pointing to the screen while asking will help the cashier understand what you need.
Important Tips
- Select the payment method yourself on the touchscreen
- The checkout process may differ depending on the store
- Remember to collect your change and receipt
- Some payment methods cannot be used for certain products or services
- Carry some cash in case your foreign-issued card does not work
- Combining different payment methods may not be allowed
Summary
At many 7-Eleven stores in Japan, the cashier scans your items before you select the payment method on the touchscreen.
You can usually pay with cash, a credit card, a transportation IC card or a supported mobile payment app.
If you are unsure what to select, ask the cashier for help before continuing.
